Cut Agent Turnover 25-50%
Improve Customer Satisfaction 10-25%
An Amazing ROI & Implementation Was Easy
Who knew that meaningful work was the key to energizing contact centers. I didn't even need to change my processes, technology, or metrics to get dramatic results.
Vice President of Customer Service
2 Hour Free Workshop
How to Revolutionize Your
Agent & Customer Experience
Part 1 - The Problem (30:36)
The Crisis in Contact Center Management
Part 3 - The Challenge (30:39)
Grind is Dehumanizing Meaningful Work
Part 2 - The Opportunity (31:13) MeaningfulWork is the Answer
Part 4 - The Solution (30:08)
The Great Contact Center Challenge
Thank You Amas Tenumah for Hosting the Workshop!
Experience
Podcast
The Meaningful Work Program
Measure

5-minute anonymous survey of agents and supervisors to assess and benckmark their levels of meaningful work, grind, and intent to quit.
Leaders

8-hour workshop for leadership to build a unified vision based on the concepts of meaningful work and grind.
Managers

8-hour course for management to reduce grind and to develop each of their team members to foster a meaningful work environment.
Agents

8-hour course for employees to tap into the joy of serving and to develop their 5 Talents to better help customers
You Can Subscribe to the Meaningful Work Program in a Low-Cost Train-the-Trainer Model with a Right to Use License and Ongoing Surveys to Monitor Your Organization.
Additinal Modules Available
Onboarding Excellence Program
Leaders

Managers

Agents



