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Cut Agent Turnover 25-50% 
Improve
Customer Satisfaction 10-25%

An Amazing ROI & Implementation Was Easy 

Who knew that meaningful work was the key to energizing contact centers. I didn't even need to change my processes, technology, or metrics to get dramatic results.

 

Vice President of Customer Service 

2 Hour Free Workshop

How to Revolutionize Your
Agent & Customer Experience

Part 1 - The Problem (30:36)
The Crisis in Contact Center Management

Part 3 - The Challenge (30:39)

Grind is Dehumanizing Meaningful Work

Part 2 - The Opportunity (31:13) MeaningfulWork is the Answer

Part 4 - The Solution (30:08)

The Great Contact Center Challenge

Thank You Amas Tenumah for Hosting the Workshop!

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The Currated

Experience

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Amas Talks 

Podcast

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The Great Contact Center Challenge

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Pilot the Meaningful Work Program

  • 25-100 Agents

  • 1-Week Implementation 

  • Cut Agent Turnover 25-50% 

  • Improve CSAT 10-25%

The Meaningful Work Program

Measure

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5-minute anonymous survey of agents and supervisors to assess and benckmark their levels of meaningful work, grind, and intent to quit.

Leaders

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8-hour workshop for leadership to build a unified vision based on the concepts of meaningful work and grind.

Managers

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8-hour course for management to reduce grind and to develop each of their team members to foster a meaningful work environment.

Agents

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8-hour course for employees to tap into the joy of serving and to develop their 5 Talents to better help customers

You Can Subscribe to the Meaningful Work Program in a Low-Cost Train-the-Trainer Model with a Right to Use License and Ongoing Surveys to Monitor Your Organization.

Additinal Modules Available

Onboarding Excellence Program

Leaders

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Managers

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Agents

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Agents

Managers

Leaders

Excelling at Home Program

Download Your Free Report

The Crisis in Contact Center Management

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Free 30-Minute Consultation

How Many Contact Center Agents Do You Have?
Under 100
100-300
300-2,000
Over 2,000
Are Any of Your Contact Center Agents Outsourced?
Yes
No
When Are You Interested In Piloting The Meaningful Work Program
Immediately
Within the Next 3 Months
In 3 to 6 Months
Unsure, But the Consultation Will Help Me Determine My Readiness
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